FAQs

Transportation FAQ's

• WHO IS ELIGIBLE?

  Your client may be eligible if they have a current Medicaid Insurance ID and are going to a Medicaid approved appointment.

• HOW DO THEY SCHEDULE A RIDE?

  To help us serve you better, please schedule your ride at least 24 hours in advance by calling 719-544-3231 between 8:00 AM and 4:00 PM, Monday through Friday. This allows us the necessary time to arrange your transportation efficiently.

  If it is after normal business hours, call our dispatch at 719-543-2525.

  Schedule A Ride Online
• HOW DO THEY CANCEL A RIDE?

  If you need to cancel a ride, please call at least two hours before your scheduled pick-up time at 719-544-3231.

  If it is after normal business hours, call our dispatch at 719-543-2525.

• WHICH SERVICES ARE COVERED?

  We provide transportation assistance for those services covered by Medicaid. We cannot transport to services not covered under the Medicaid program.

• HOW DOES THE CLIENT GET APPROVED?

  The attending Physician, Physician’s Assistant, Nurse Practitioner, Therapist, or licensed healthcare professional must complete and sign the Medical Certificate of Transportation Services.

  If a client lives beyond 25 miles from the Medical Provider then the additional 25 mile form must be filled out, which is found within the

  Medical Certificate of Transportation Service Form
• WHEN SHOULD THEY BE READY FOR THEIR RIDE?

  When you call us for a ride, we will give you the timeframe you should be ready to be picked up by. For shared rides, you may be asked to be ready earlier than expected. Unexpected delays may occur due to traffic or weather conditions.