How to Schedule a Ride
Quick Guide to Booking Your Non-Emergency Medical Transportation (NEMT)
Need to schedule transportation for an upcoming medical appointment? This streamlined guide will walk you through the scheduling process with Golden Gate Manor Transportation.
Our goal is to ensure all transportation services go smoothly by clearly outlining each step and addressing any specific questions you may have about the scheduling process.
If you have any questions about the process and would like to contact us directly feel free to reach out and we will get back to you as soon as possible.
Before You Start: Are You Ready to Schedule?
First-time riders: Visit our Getting Ready for Your First Ride guide first to ensure you have all required documentation and understand the eligibility requirements.
Returning riders: Make sure you have your appointment details ready and are scheduling at least 24-48 hours in advance.
When to Schedule Your Ride
Best Practice: Call 48 hours before your appointment for the best availability.
Minimum Requirement: Schedule at least 24 hours in advance. Same-day scheduling is limited and not guaranteed.
Special Considerations:
- Long-distance trips (over 25 miles): Schedule as early as possible for additional documentation processing
- First-time riders: Allow extra time for paperwork verification
- Recurring appointments: Ask about setting up regular transportation schedules
How to Contact Us for Scheduling
Schedule at least 48 hours in advance for best availability
Our experienced customer service team is here to guide you through every step. Don't stress if you don't have all the details—we'll work together to gather what's needed and get your transportation arranged.
Best practice: Call 24-48 hours ahead, and allow extra time for first rides to complete any required paperwork.
During Business Hours(Monday-Friday, 8:00 AM - 4:00 PM)
- Call 719-543-2525
- Or call 844-543-2525
After Hours:
- Call our 24/7 dispatch at 719-543-2525
Online Scheduling:
The Scheduling Process
When you call, our customer service representatives will guide you through each step. Don't stress about having everything perfect—we'll work together to gather what's needed and get your transportation arranged. It is our goal to help you so that we can make sure your experience is simple and straightforward. We have years of experience scheduling and fulfilling our services, and with that being said, we will be a good shoulder to lean on during the process.
We'll verify:
- Your eligibility and appointment coverage
- That your destination is a Medicaid-enrolled provider
- Your transportation needs and any special accommodations
We'll collect:
- Your personal information and appointment details
- Transportation preferences (wheelchair accessible, companion, etc.)
- Pickup location and any special instructions
We'll provide:
- Your pickup time window
- Scheduling confirmation
- Driver contact information (when available)
- Any special pickup instructions
Making Changes to Your Ride
To modify or cancel your scheduled ride:
- Business Hours: 719-543-2525 or 844-543-2525
- After Hours: call our 24/7 dispatch service: 719-543-2525
Important: Cancellations must be made at least 2 hours before your scheduled pickup time to avoid strikes on your account.
Want to schedule a ride online?
For your convenience, we've created a simple online form to schedule your transportation. We understand that calling isn't always the most convenient option, so this form allows you to request rides at your own pace. Please fill out all details completely to ensure we can provide the best possible service.
Special Transportation Needs
Wheelchair-Accessible Vehicles: Mention this when scheduling to ensure proper vehicle assignment.
Multiple Appointments: We can coordinate transportation for multiple appointments in the same day.
Recurring Medical Appointments: Ask about setting up regular transportation for ongoing treatments.
Service Animal Accomodation: Let us know if you'll be traveling with a service animal so we can ensure proper accommodations are made.
Quick Contact Reference
| Need | Phone | Hours |
|---|---|---|
| Schedule / Modify Rides | 719-544-3231 | Mon-Fri, 8AM-4PM |
| Administrative Assistance | 719-696-8032 | Mon-Fri, 8AM-4PM |
| After-Hours Urgent Needs | 719-543-2525 or 844-543-2525 | 24/7 |
Questions?
Our customer service team is here to help make scheduling your medical transportation quick and easy. Call during business hours for the best service and availability or send us a message through our online form.
